You have a business to run. Let us watch your website.
24/7 site monitoring, maintenance, and support for your WordPress site at an affordable and predictable monthly price – by the experts at 10up.
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Key Features
SiteWatch combines white glove service with enterprise-grade tools to ensure your WordPress site runs without a hitch.
24/7 Coverage for Site Emergencies
Round-the-clock, on-call expert support in the event of a site emergency, like an outage or security intrusion.
Coordination with all third parties connected to emergencies, including hosting providers, on your behalf – one point of contact to keep you updated.
WordPress Updates and Patches
Quick and proactive security updates for WordPress core and major plugin vulnerabilities to protect against security breaches.
Monthly upgrades for WordPress core, along with all themes and plugins, fully tested against critical site features to ensure site reliability and business continuity.
Developer & Content Management Support
Dedicated monthly support hours. General CMS support covering WordPress administration, editorial management, and workflow functions.
Bug fixes and minor code changes, like updating fields in a contact form or fixing a rendering issue with new browsers, by 10up engineers.
Assistance in making minor updates to the site design, like a new logo or typography changes. Routine updates to analytics or ad-serving code.
Proactive Security and Performance Monitoring
24/7 uptime monitoring to catch any outage or severe performance degradation before your customers, leveraging enterprise tools like New Relic.
Identifying and addressing the root cause of any load time and uptime issues.
Web Application Firewall (WAF) with DDoS protection.
Predictable, Affordable, and Simple Billing
A flat monthly fee with plans starting at $1,000/month. No surprise bills. Fully covered for uptime, stability, and security emergencies.
Packages & Pricing
10up offers three SiteWatch packages with all-inclusive pricing.
SiteWatch Basic
$1,000 per month, per site
- Monthly WordPress Updates
- (core, themes, plugins)
- WordPress Core Security Patches
- within 16 business hours
- Emergency Response Time
- 30 min.
- Developer Support
- 2 hours per month
- Additional Developer Support
- $250/hr, up to 8 hours per month
- ✓
- 24/7 Monitoring & Emergency Remediation
- ✓
- Application Performance Monitoring (APM)
- ✓
- DDoS Protection
- ✓
- Quarterly Reporting
- ×
- Code Reviews
- Code Changes
- by 10up
SiteWatch Plus
$2,000 per month, per site
- Monthly WordPress Updates
- (core, themes, plugins)
- WordPress Core Security Patches
- within 16 business hours
- Emergency Response Time
- 30 min.
- Developer Support
- 8 hours per month
- Additional Developer Support
- $250/hr, up to 16 hours per month
- ✓
- 24/7 Monitoring & Emergency Remediation
- ✓
- Application Performance Monitoring (APM)
- ✓
- DDoS Protection
- ✓
- Quarterly Reporting
- ×
- Code Reviews
- Code Changes
- by 10up
SiteWatch Sentinel
$6,000 per month, per site
- Monthly WordPress Updates
- (core, themes, plugins)
- WordPress Core Security Patches
- within 16 business hours
- Emergency Response Time
- 30 min.
- Developer Support
- 8 hours per month
- Additional Developer Support
- $250/hr, up to 16 hours per month
- ✓
- 24/7 Monitoring & Emergency Remediation
- ✓
- Application Performance Monitoring (APM)
- ✓
- DDoS Protection
- ✓
- Quarterly Reporting
- ✓
- Code Reviews
- Code Changes
- by 10up and Your Team
Getting SiteWatch Ready
Our no-worries coverage starts with proactive, preventative care.
How do I know if my site is ready for SiteWatch?
To ensure that we can keep your site stable and secure 24/7 within your SiteWatch budget, we start with a SiteWatch Readiness Assessment: your site’s proactive health check up. Once we’ve confirmed that your site is in shape for our coverage, you’re SiteWatch Ready. Sites built by 10up’s experts do not require an assessment.
How does a SiteWatch Readiness Assessment work?
A Readiness Assessment can be purchased for $99. We’ll coordinate with you to run the assessment and send a Readiness Report that flags any significant security or reliability risks that deserve proactive treatment before starting SiteWatch services. If you sign up for a SiteWatch Plus or Sentinel plan, we’ll credit the fee to your first month of service.
What if the Readiness Assessment uncovers problems that need proactive treatment?
10up will provide a quote to address its findings. You can also address the findings independently, and have us run a new Readiness Assessment. SiteWatch coverage cannot begin until the problems are resolved.
What if I decide not to proceed after reviewing my Readiness Assessment?
The report is yours to keep, and doesn’t obligate you to sign up for SiteWatch. Whatever you do next, we hope that our findings will be helpful.
How do I stay SiteWatch Ready?
Basic and Plus plans were crafted for sites that don’t need many changes to their code base – 10up makes code changes using your included developer support, while you manage content to your hearts content. SiteWatch Sentinel provides continuous readiness reviews, so your dev team can keep working on the site without compromising our support and coverage; this can be very valuable for junior or untested developers.
What if I need more time or have an occasional development project?
You can use your included support hours to review the occasional, small third party code addition, purchase up to 16 additional overage hours from the SiteWatch expert team in any month, or contract with 10up’s custom professional services team. Site owners with more robust ongoing needs may be better served by reaching out to discuss 10up’s ongoing professional services.
What Clients are Saying
Dr. Michael Reinhorn
We experienced a huge increase in traffic and improved site stability after our initial work with 10up. They really know WordPress, so it was an easy decision to stick with them for ongoing site support, monitoring, and maintenance… For us, it’s a no-brainer to partner with 10up.
Boston Hernia
Get Started
Tell us a little bit about yourself; our experts will follow up to discuss your needs and to schedule a Readiness Assessment.